Centre Director

Role Objectives:

• Strong Leadership and Management – Demonstrates exceptional management skills, including planning and scheduling work, problem-solving with a logical and detail-oriented approach, and selecting/managing external agencies aligned with the Blossom ethos.
• Effective Communication and Relationship Building – Maintains confidentiality, possesses excellent oral, written, and presentational skills, and fosters positive relationships with staff, parents, children, community partners, and key stakeholders.
• Collaboration and Teamwork – Works effectively in a team-oriented environment, cooperating with others, giving and receiving feedback, and inspiring confidence in staff and families.
• Adaptability and Professional Growth – Thrives in high-pressure environments with flexibility and resilience, remains self-motivated, and pursues continuous personal and professional development.
• Strategic Thinking and Organizational Growth – Contributes to policy and strategy formulation, manages internal communications, and ensures alignment with mission, vision and values of the organization. Supports the organization’s values while enabling brand growth and sustainability.
• Commitment to the Organization’s Mission and Vision – Supports and upholds the mission, vision, and values of the organization while collaborating with leadership on marketing, HR, education, and community engagement.
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Duties & Key Responsibilities:

Note: While certain duties and key responsibilities may be delegated, the Center Director retains full accountability for all center deliverables, irrespective of who is performing the task.

Operations:

• Perform daily rounds and attendance data gathering - staff and children
• Oversee that teachers ensure all operation related lists are upded
• Inventory lists with photos each term (Termly Updates)
• Staffing and children for camps (Weekly Updates)
• Stationary / hygiene orders (Bi-Termly Updates)
• Adhoc sheets
• Update the allocation sheet ongoingly as needed for enrolments updates, while maintaining adherence to staff ratios and optimizing classroom usage.
• Manage and prepare schedules for staff and office teams different schedules: annual leave, cleaning schedules, etc.
• Manage children’s class lists
• Ensure nurse’s logs and accident folders are up to date, recorded thoroughly, and communicated effectively through Little Lives
• Review children’s files to confirm all mandatory documents are in place (medical, registration, terms & conditions, etc.).
• Update child profiles in the Little Lives portal.
• Fill in and complete CD reporting twice a term
• Conduct weekly staff meetings
• Education and Program Delivery
• Perform regular classroom observations of teachers and all other staff present at the center
• Review teachers’ weekly planning books and ensure staff are planning and executing the targets set within our curriculum while monitoring curriculum delivery in each classroom.
• Approve/review and sign off on children’s report cards
• Review class inventory lists and its resources, placing orders and signing off on them
• Coordinate extracurricular activities (ECAs) with parents and stakeholders
• Monitor the food program quality and ensure it is safely delivered to children
• Organize and deliver training sessions covering operations, policies, education, and health and safety.
• Family Engagement
• Facilitate ongoing parent education and information-sharing through Little Lives, newsletters, parent days, and internal events.
• Monitor and enhance family satisfaction through effective communication and eNPS scoring.
• Manage the office cell phone for emergency preparedness and parents’ communication.

Human Resources

• Promote staff satisfaction and track eNPS scoring.
• Oversee and manage all recruitment and hiring activities in coordination with cluster managers.
• Coordinate onboarding and offboarding processes in collaboration with the HR team.
• Manage staff performance review processes (probation, annual review ..etc.).
• Address staff related concerns and requests, taking appropriate and timely actions.
• Oversee monthly payroll processing and fingerprint attendance systems.
• Report on absenteeism trends and flag where action is needed.
• Plan and manage staff annual leave schedules and ensure appropriate coverage.
• Handle KHDA, ADEK, and SPEA staff approvals.

Enrolments

• Track and manage KPIs related to enrollments, sales, and leavers.
• Attend events and open houses to promote the center.
• Manage the Book a Tour to Sale funnel: ensuring excellent family experience and utilizing Hubspot to support the process.
• Participate in panels/webinars representing Babilou Middle East.
• Analyze and share insights from sales funnel + action plans, Incident and Complaint Management.
• Managing incidents and complaints, while ensuring proper reporting and documentation.

Quality Assurance

• Maintain full compliance with engagED quality standards to uphold the center’s excellence.
• Compliance.
• Ensure accurate and timely data entry into KHDA/ADEK/SPEA portals for children, staff, and event information.
• Maintain an updated center folder containing all center related licenses and contracts.
• Manage inspections and ensure the implementation of all policies.
• Ensure center compliance and health and safety standards are maintained at all times.

Finance

• Prepare exception reports for Area Director approval in cases of refunds or special requests.
• Manage the use of petty cash and Stars of the month
• Support finance in the follow up on families’ payments when needed.

Site Management

• Report and follow up on all facilities’ requests such as: authority requirements, Health &Safety emergencies, urgent requirements, maintenance, and Look & Feel of the nursery.
• Ensure all areas are safe, clean, and maintained to the highest standards by conducting daily risk assessments and spot checks.
• Accountable for all entrance and access to the site as well as managing the control of the center keys and fingerprint access to sit.